City to close utility administration drive-through as of Sept. 1
Fri, 2016-08-26 05:00 News Staff
By LYNETTE SOWELL
The City of Copperas Cove Utility Administration Department, located at 305 S. Main Street, will permanently discontinue drive-thru window service as of Sept. 1. The hours for walk-in service will remain the same, Monday thru Friday, 8 a.m. to 4:30 p.m.
This is the first step in the changeover of city utility accounts to FATHOM Water Management, Inc. Not only will city utility customers receive new water meters, but they will also be able to take care of their utility account needs online via their computers and/or smart phones.
Kevin Keller, the city’s public information officer, said the Utility Administration department itself will eventually go down to only two employees, once FATHOM is fully implemented.
“Those two employees will remain in the current location for a few months, and eventually transition over to the Finance Department at City Hall.”
Keller said the utility administration building’s fate will be decided at a later time, after the department’s two remaining employees move to City Hall.
No city jobs have been lost with this changeover, but positions within other city departments have been secured for the nine employees leaving the department.
The City of Copperas Cove entered into an agreement with FATHOM Water Management, Inc. for them to provide the FATHOM Smart Grid for water, to include water meters, along with software and handling services to include utility billing and customer care operations.
“Residents will have the opportunity to complete connections, disconnections, transfers, payments, etc. all on-line,” Keller said. “They will also have the opportunity to receive up-to-the minute usage information. We will continue to have two employees in the department to assist with those residents who require the face to face interaction.”
To avoid extended waiting times, citizens are encouraged to visit the utility administration department online at http://www.copperascovetx.gov/utility_administration/ where customers can activate or deactivate accounts, pay bills online, etc.
Any questions or concerns should be directed to Public Information Officer Kevin Keller at email@example.com or 254-547-4221